Early Intervention Support

< Back

Early Intervention

What is the Early Intervention Service?

If you have your Group Income Protection with Irish Life, then you already have access to our Early Intervention Service. Our internal nursing team will help you and your employees in the early stages of absence management, offering recommendations, rehabilitation assistance and return to work plans where appropriate.

What are the benefits of the Early Intervention Service (EIS)?

Help enable the best outcomes for your absent employees: our internal team of nurses will guide your absent employees by signposting services and help manage them back to work.

The service is available for all insured members covered in your Income Protection policy.

There is no cost to the employer or employee for using this service.

Who can be referred for Early Intervention?

Employees covered by the Income Protection plan
Any absences which are likely to be short or medium term in nature are likely suitable
Referrals can be made by HR, Occupational Health or Line Managers
We can take referrals anytime within the first 4 weeks of an absence, even from day 1!
The employee should be medically certified as unfit to work
Your employee must be aware of our service and have indicated they are willing to take part
If you are not sure if an employee is suitable, just reach out to our nurses for guidance

How do I make a referral?

Complete the short Referral Form here
and email it back to EIS@irishlife.ie

Simply call the nurses on 01-562-5106
to make a referral, or get advice on
an absence.

The helpline is open Monday – Friday, 9.30am – 12.30pm and 1.30pm – 4.30pm.

What are employees saying about the service?

Employees have been giving us feedback and currently rate their satisfaction of the service at 96% *

Here are some of the things they have said about the service:

"I found the service to be exactly what I needed to put my focus in the right direction at a time that I felt stuck and the help and support I felt was given to me was extremely beneficial"

"The intervention was good and early. The earlier the intervention is always better. The nurse was very caring and listening and advised me strongly to go with my own doctor's advice."

"This was very good advice. The nurse was very friendly, and approachable and made me feel very comfortable"

"The nurse provided outstanding support at all stages of this process. I found her to be positive, encouraging and thoroughly professional at all times"

"The nurse was extremely knowledgeable compassionate and helpful as she had a full background check done of suitable services that were available to my specific needs and it made everything so much easier for me to open up and didn't add extra burden"

*Feedback score taken in March 2024

Great, where can I find out more?

You can download our guide for employers here, and also feel free to share our employees guide here to all your staff covered under the income protection plan.

Remember, you do not need to implement a big process change to your own absence management policies to use Early Intervention. Our process is flexible enough to suit your needs. The next time you are looking to provide support to an employee in the early stages of an absence consider our Early Intervention Service.

What's next?

You can start using the service at any time and there’s no limit to the number of referrals you make.

Our nurses look forward to working with you and your employees, providing support and helping get your people back to work.

If you have any questions about the Early Intervention Service or would like to avail of the service, please contact us using the contact details below.